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Customer Support

Network Services Customer Support

CALL or TEXT (707) 631-6406

Before contacting support, please review our self-help items under the Support Tab.

                    >>>> Check Out the Self-Help Links Below

Your service is important to us, really important.
We monitor the voice and text message system continually throughout the day.


TCGEP Designs' Network Services Division is a small Internet Services Provider and takes care of all invoicing and customer service relative to billing in house. You may contact billing at the TCGEP Designs office number (707) 631-6406 and leave a message any time. Due to staffing, the billing department typically is open between 3 and 5 pm weekdays. Feel free to call and leave a message and someone will call you back as soon as possible.

TCGEP Designs accepts check, debit and credit card payments for services. There is no charge for paying by either method. Invoices are emailed to customers. A small fee is charged for those requiring a hard copy invoiced to be mailed. Customers paying by credit and debit card may elect to have TCGEP Designs record their information and charge their card on a specific recurring basis or elect to pay online when receiving the invoice by clicking on the secure payment button.

Credit Card Information. NEVER leave your credit card information in a voice message at TCGEP Designs or anyplace else. NEVER put that information in an email.

PCI Compliance – You will often see a note on the email attached to your invoice that asked you to complete the Credit Card Authorization Form is you have not complete one. Authorized credit/debit card processing requires a company comply with Payment Card Industry (PCI) Data Security Standards. That simply means that for TCGEP Designs to securely hold your information and charge your card on a recurring basis, we must have your written permission. If a customer cannot or will not complete the form, they must either pay by check or online payment.



Network Services Pricing is on our Prices Page


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