Network Services Customer Support

CALL or TEXT (707) 631-6406

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Before contacting support, please review our self-help items under the Support Tab.

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                    >>>> Check Out the Self-Help Links Below

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Your service is important to us, really important.
We monitor the voice and text message system continually throughout the day.

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TCGEP DESIGNS BILLING DEPARTMENT

TCGEP Designs' Network Services Division is a small Internet Services Provider and takes care of all invoicing and customer service relative to billing in house. You may contact billing at the TCGEP Designs office number (707) 631-6406 and leave a message any time. Due to staffing, the billing department typically is open between 3 and 5 pm weekdays. Feel free to call and leave a message and someone will call you back as soon as possible.

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TCGEP Designs accepts check, debit and credit card payments for services. There is no charge for paying by either method. Invoices are emailed to customers. A small fee is charged for those requiring a hard copy invoiced to be mailed. Customers paying by credit and debit card may elect to have TCGEP Designs record their information and charge their card on a specific recurring basis or elect to pay online when receiving the invoice by clicking on the secure payment button.

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Credit Card Information. NEVER leave your credit card information in a voice message at TCGEP Designs or anyplace else. NEVER put that information in an email.

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PCI Compliance – You will often see a note on the email attached to your invoice that asked you to complete the Credit Card Authorization Form is you have not complete one. Authorized credit/debit card processing requires a company comply with Payment Card Industry (PCI) Data Security Standards. That simply means that for TCGEP Designs to securely hold your information and charge your card on a recurring basis, we must have your written permission. If a customer cannot or will not complete the form, they must either pay by check or online payment.

 

PRICES

Network Services Pricing is on our Prices Page

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EMAIL SERVICES

Web Mail Secure Sign In Portal

Email Settings and Rules
Common Email Issues
Handling Spam
Rich Web Mail
Blocked Email
POP vs IMAP Email Service
Apple iPhone Setup

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WEB HOSTING & WEB DESIGN SERVICES

Web Hosting
Domain Registration
Web Design
Bold Grid Web Design System